Support

  1. Viva & SmartNet – where is my “400 number”?

    Viva & SmartNet – where is my “400 number”? To aid SCCS and Leica technical support with SmartNet related issues, it is always useful to have your so called “400 number” to hand. SmartNet licenses are listed by a User-ID (400….) and a password (****). Armed with these, we can search for your unique license, see where you are in...
  2. Radio Handles – interference with Bluetooth devices

    Radio Handles – interference with Bluetooth devices Bluetooth devices are used for short-range personal area networks operate from 2.4 to 2.4835 GHz. Similarly, RH1200/RH15 radio-modems use the frequency range 2.4 to 2.5 GHz. To avoid interference, Bluetooth protocols divide the band into 79 channels (each 1 MHz wide) and changes channels up to 1600 times per second. Newer Bluetooth versions...
  3. Viva GNSS – tried and tested!

    Viva GNSS – tried and tested! In a recent accident involving a Leica GS15 reference antenna, the ‘I-beam’ design withstood an 8m fall from a roof-top mount, down to a gravel surface. All associated accessories were destroyed, however the antenna itself continued to track! Rated IP67 and designed to “withstand a 1.0 m drop onto hard surfaces”, the kit continued...
  4. Topcon GMS-2 / GRS-1 users – changes to TOPNET

    Topcon GMS-2 / GRS-1 users – changes to TOPNET As part of the ongoing improvements to the TopNET Network RTK service, we have been advised to migrate all Topcon GNSS users to a different server. This means that you will need to change the existing IP address: 94.236.29.170/2101 to the following: 94.236.29.172/2101 (only one digit will change). To do this...
  5. Distance dependant errors – but my prism type is correct

    Distance dependant errors – but my prism type is correct Leica’s range of total-station instruments have the option to apply a scale-factor to the EDM distance measurement. For small sites, where scale-factors are not used, this EDM-setting can be ignored (the default is 1.00). However, on those rare occasions when your free-station just doesn’t quite resolve to a few mil...

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