Support

  1. I can't see my survey job onboard the instrument

    If you have done a survey, especially if it contains hundreds of topo-points, and you cannot see the Job when you go to export it, there is a solution! Infrequently and often when the CF- or SD-Card has not been formatted regularly, you may appear to lose your job from the Management list. This is because the job has lost...
  2. Re-vamped Viva TS11

    Product Announcement - Re-vamped Viva TS11 The TS11 remains a manually operated Total-Station, however changes have been made to increase its functionality as it sits between the TS09plus and the TS12/15. What’s new? SmartWorx Viva Onboard Software To harmonise within the manual total station family, all Viva TS11 are now delivered by default with an extensive application package. The package...
  3. Which bottom panel is best for my CS10/15

    When purchasing a new or reconditioned CS10/15, ensure you get the correct ‘bottom panel’ to suit your requirements. The 2 options are the CBC01 or CBC02 Lemo connector modules. CBC01: Includes - Lemo (USB & serial ports) and USB A host port. For GNSS usage with a GEV237 lemo-to-lemo antenna cable, and USB-stick. CBC02: Includes - DSUB 9-pin port, USB...
  4. GPS Control Observations - Improving solution robustness by 'double window averaging'

    For precise work, especially where the height component is important e.g. control station establishment, the process of double window averaging should be undertaken using a SmartRover or Base & Rover. You should observe an averaged window of around 3 minutes (180 positions set in your “Point Occupation settings”) followed by another averaged window of the same length separated from the...
  5. Height effects and ocean tide loading

    For the majority of England and Wales, the errors caused by the tropospheric effects and height variations between OS Net sites and your Network RTK rover position are generally well modelled by Network RTK providers (SmartNet). However, where these height differences increase (e.g. Snowdonia, Lake District and Scottish highlands) as illustrated below, it is recommended that the window averaging procedures...

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