|
Delivery
We will normally send your order the next working day for stock items or the same day if we receive your order before 2pm.
We despatch orders Monday to Friday and our standard delivery days are Monday to Friday although we can arrange a Saturday morning delivery if requested.
We will confirm despatch of a web order by email.
Delivery Costs
Deliveries will be made by Royal Mail signed for service or courier.
Over £150 net FOC to any UK Mainland* address Next Day Service**
Delivery to UK Mainland under £150 net- Next Day Service £7.50
Saturday Morning Service £17.50
*UK Mainland excludes Northern Ireland, Scottish Highlands, Offshore Islands and Channel Islands.
Delivery charges to the above areas subject to weight and volume of products purchased. For Prices please call or email sales@sccssurvey.co.uk
Product Availability: We make every effort to keep all our products in stock. **If an item is out of stock we will contact you immediately, inform you when it will be in stock and then get hold of it as quickly as possible. When we receive the item we will send it to you by next-day delivery.
If an item is not available at the time of purchase, we will inform youand advise of an estimated delivery date. You will be given the option to cancel the order or wait for the goods.
Deliveries out side the UK: Unlike many UK based retail web sites we aim to provide our export customers with the same standard of service as our UK customers.
It is possible to order goods online for delivery to most countries worldwide. However, due to the wide range and size of our products it is impossible to state these costs online. Please either email us with your order and we will get back to you immediately with delivery costs or buy the goods on line and we will call you to arrange any additional payment.
Export and International Shipping: We provide a full export service, having had many years of experience making international deliveries.
Our expertise means we specialise in providing our export customers with the same standard of service as
Please do contact our export department: export@sccssurvey.co.uk
Returns Policy
Returns: We hope you will be pleased with your purchase. Should you wish to return anything to us we will be happy to refund or exchange any goods returned to us unused, undamaged and fully resaleable within 10 working days of receipt by the customer. The cost of returning any goods other than faulty goods is paid by the customer.
The customer is liable for any goods returned to us that arrive damaged due to poor packing on the customers part.
If goods are returned to us after 10 working days or not in a fully resaleable condition, we reserve the right to refuse a refund or to deduct a 25% re stocking charge.
Please keep your proof of postage from the Post Office until we have confirmed that we have received your returned items.
Refunds will be made to debit/ credit cards within 5 working days of receiving the returned goods.
Cancellations and Changes
Please contact our sales team on 01480 404888 if you wish to change or cancel an order.
VAT Invoice
We will send out a VAT invoice with your goods.